![]() One was a perfect match and order was placed. Not finding exactly the color we wanted (the online sample pics can be difficult to rely on for a true representation), we called Sid, described the color and tone we were looking for and he hand picked a group of samples he thought were right and had them sent right out. We decided on the Granada sectional and ordered a number of leather samples. Previous reviews have said it all.concerns about buying furniture online, based on just a picture and small sample, etc, etc.and being more than satisfied once it's delivered.well, I want to validate each one of those great reviews and add my own endorsement. Also, I have a huge problem with companies that I give my business to that accuse me of not being honest. Do not buy from this company! It’s a lot of money to spend on a couch and they will refuse to correct problems you have with subpar materials. There are no tears or any other damage to the couch. The color that is removed on the cushions is due to sitting on it and the leather is faulty. The rest of my couch is still beautiful …… because I have only ever used soap and water to clean it. ![]() With an improper cleaner and damage the other two cushions. Common sense would tell me if I used a bad cleaner and only cleaned the top of the cushions, after cleaning the first cushion and the color came out if the leather and damaged it then I wouldn’t continue cleaning. Second, when I clean my couch and clean the whole couch not just the top of the cushions. First off, you do not accuse your customer of lying. They advised they would not be rectifying the problem. They took quite awhile to get back to me and when they finally did they accused me, their customer, of lying and said I used an improper cleaner on the couch and it was my fault the color came out of the leather. I Ass used them I’ve only ever used soap and water to clean the whole couch and then a conditioner on the leather. They asked what I was using to clean the couch. I contacted them to get the cushions replaced since I have the insurance coverage. Since I received the couch the color has started coming out of the top of the cushions. However, I purchased the insurance plan with pet protection to ensure I was covered for any accidents since it was a very pricey couch. I gave 2 stars because the experience of picking out and buying the couch was great. I will definitely come back and would refer to a friend. I am updating to 5 stars because they listened to the concerns of the customer and worked with me. Gave me a good discount because of the unusual wait and let me pay on delivery. NEW - I just got my sofa!! The product is beautiful and excellent quality! Yes it was a long long wait, but the team at Leather Furniture Expo really did right by me. Is this company legitimate? Has anybody gotten what they ordered? While the prices are lower, they are still not cheap if you go with better branded leather and certainly not worth the price if the product never shows up! Disappointed right now! I wonder if I will get the sofa - I'll let you know. Since then it has been one delay call after another. Got updates for about 12 weeks and then was told it didn't make the ship on time. I ordered my Sofa in early June and still have not received it. UPDATING: First I wrote - I debated whether I should even rate with one star. It was a great experience and I have absolutely no regrets. From date of order to getting the couch took 6 weeks and 5 days (much quicker than the estimated 10-12 weeks). Regular price was $9,095 and the member price was $6,821! So I got mine for less than half the member price at RH! I will post pics of my sofa. I just configured this same sofa (same length, depth, leather) on the RH website…. All in price (with the 30% off sale plus an extra 3% off because I work in the medical field). I paid $3,070 for mine, which includes tax, shipping…. ![]() The quality of the cushions and leather seems to be spot on to the RH Maxwell sofa. This sofa looks almost exactly like the RH Maxwell sofa. It is the 9 foot long, extra deep seated Napa Maxwell in Brompton Amber leather. I just received this sofa yesterday, 07/10/21. I had read some very great as well as some very negative reviews of this company, so I was a little nervous. So this was my first time buying a sofa, let alone buying it site unseen. I highly recommend Leather Furniture Expo ![]()
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